Victor Dominello Keynote Speaker
- Former Senior Government Minister of New South Wales (Australia)
- Held key ministerial roles including Minister for Customer Service and Digital.
- Legal and Regulatory Expertise
Victor Dominello's Biography
Victor Dominello is a former Senior Government Minister of New South Wales (Australia), serving prominently as the Former Minister for Customer Service and Digital.
Recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, he made history in 2019 as the world’s first Customer Service Minister. During his 12-year cabinet career, he led diverse portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs, garnering global acclaim for transforming NSW public service delivery through initiatives like the Department of Customer Service, Service NSW and the Digital Restart Fund.
Before politics, Victor practiced law as a partner in a commercial firm for over a decade. In September 2023, he co-founded ServiceGen, advising governments and organisations on innovative service delivery strategies.
Currently, Victor holds the following roles: Chair of the Federal Ministerial Digital ID Expert Panel (Department of Finance) and Chair of the Independent Advisory Board (Services Australia), Strategic Advisor and Global Luminary at Accenture, Advisor for Tony Blair Institute for Global Change, and Professor at the University of New South Wales. He also serves on several boards, including Director of the UNSW-UTS Trustworthy Digital Society Hub and Board Director of the Tech Council of Australia since 2023.
Victor Dominello's Speaking Topics
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Digital Leadership
Spending an unprecedented 12 years as a government minister gives Victor the rare experience of planning and delivering digital projects and seeing their outcomes.
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Artificial Intelligence & Emerging Technology
In this Keynote Victor unpacks the challenges and opportunities ahead for Australian organisations grappling with the fast-paced evolution of generative AI.
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Navigating the chaos of change
In this presentation, Victor Dominello highlights key aspects of digital advancement, data-driven decision-making, empowerment, speed, customer focus, and leadership using the transformative journey of Service NSW as a case study.