Martin Newman Keynote Speaker

Martin Newman, a globally recognized authority on customer centricity and customer experience. Also known as “The Consumer Champion,” he has a four-decade track record in the consumer sector and has revolutionized multichannel operations for some of the world’s most iconic brands, including Burberry, Ted Baker, Intersport, and Harrods. His visionary approach to retail and e-commerce has set new standards in the industry, making him a trusted advisor and thought leader.

His career is marked by his ability to transform businesses to stay ahead in an ever-evolving market by placing the customer at the heart of operations. As the founder of The Customer First Group and Customer Service Action, he has been instrumental in shaping the landscape of customer-focused strategies. His leadership in scaling and successfully selling the global e-commerce agency, Practicology further underscores his expertise in driving growth and innovation in the digital age.

As an accomplished author, Newman has penned two influential books: “100 Practical Ways to Improve Customer Experience” published in 2018 which was shortlisted for the Business Book of the Year Award in 2019. His other book “The Power of Customer Experience” released in 2021 provides insights on how to use customer-centricity to drive sales and profitability. Martin’s published work has become essential for leaders seeking to enhance their customer engagement and operational efficiency.

Martin’s expertise is highly sought after, leading him to serve as a trusted advisor and board member for a diverse range of brands, including The Scout Store, The Mayborn Group, In Kind Direct, and Marketplacer. His strategic insights have also been shared through captivating keynotes at prestigious global events and tailored sessions for top-tier companies such as Toyota, Haleon, Specsavers, Pandora, and more.

Committed to educating and empowering businesses worldwide, Newman has developed an online Mini MBA in Customer Centricity and the MBA in a Day workshop, both of which are designed to equip professionals with the knowledge and tools needed to implement effective customer-centric strategies. These programs reflect his dedication to fostering a deeper understanding of customer needs and translating that knowledge into tangible business success.

As a prominent figure in the retail industry, Martin serves as a judge for numerous prestigious awards, including the World Retail Awards, Customer Experience Awards, Online Retail Awards of Australia, and Great British Entrepreneur Awards among others. His expertise extends beyond judging to strategic consulting, where he advises boards of consumer-facing businesses on their key challenges and opportunities. Newman also holds leadership positions on various boards, serving as a Non-Executive Director, Chairman, and Board Advisor.

Martin Newman who is also known as The Consumer Champion, is a global authority on customer centricity and experience. With four decades of experience, he has transformed leading brands and continues to educate businesses worldwide on customer-focused strategies.