Ken Hughes Keynote Speaker
- Global Authority on the New Consumer Values & Behaviour
- Inspiring Speaker on Disruption, Change, AI and Innovation
- Renowned Customer Experience Strategist
Ken Hughes's Biography
Ken Hughes is considered as being one of the world’s leading authorities and speakers on consumer, shopper and cyber shopper behaviour. He is internationally renowned for helping a largely blue-chip client base to understand the physical, digital and future consumer.
With 20 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioural economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Ken advises some of the biggest brands in the world on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial / Gen Z shopper and the peer-to-peer economy. As an accomplished author, TED speaker, adjunct college lecturer and actor, his performances are insightful and thought-provoking. A hallmark of his presentation style is his unique energy, entertainment and passion, not to mention his combination of wit combined with wisdom.
As a behaviorist and life strategist, he is also passionate about change, disruption, success, innovation, personal development and motivation. He brings this to life in his work with high performance athletes and executives all over the world.
Every year, Ken shares his thought-disrupting insight with both large and small audiences globally. In the field of consumerism, he is considered a global authority. He is often voted as the best speaker at events where he is invited to speak, he believes in engaging and delighting event attendees at every opportunity.
- Customer experience
- Consumer psychology
- Digital transformation
- Retail futurology
- Creativity and innovation